Responsible Gaming

Responsible gaming at Race Casino on racecasinor.com means treating gambling as leisure, not a way to earn money or solve financial problems. The aim of this page is to help you make conscious, informed decisions about your play and to understand the tools and support available.

Observe: Gambling should be fun and affordable. You should always be able to stop, walk away, and keep control of the time and money you spend.

Expand: This Responsible Gaming information applies to players in the United Kingdom, where Race Casino is operated online by L&L Europe Ltd under licence from the UK Gambling Commission (account number 38758, see the public register at gamblingcommission.gov.uk). For UK customers, the UK Gambling Commission rules take precedence over any other licensing framework.

Reflect: If you feel that your play is no longer under control, or you are worried about someone close to you, please use the safer gambling tools described below and contact our team. We will treat your situation seriously, respectfully, and confidentially, and help you access professional support where needed.

Risk Awareness

Observe: Problem gambling can develop gradually. The earlier you recognise changes in your behaviour, the easier it is to regain control. Typical warning signs include:

• Gambling more frequently or for longer sessions than you originally planned.
• Thinking about Race Casino or other gambling almost all the time, even at work or with family.
• Chasing losses by increasing stake size or immediately returning to play after losing.
• Spending more than you can afford, using money needed for bills, rent, or other essentials.
• Borrowing money, using overdrafts, payday loans, or multiple credit cards to fund gambling.
• Hiding or lying about the amount of time or money spent on racecasinor.com.
• Feeling anxious, irritable, or depressed when you cannot play, or using gambling to escape problems.
• Neglecting work, studies, or family commitments because of gambling.

Expand - quick self-assessment: Ask yourself honestly whether the following statements apply to you. The more you answer "yes", the higher the risk that gambling is becoming harmful:

• I often gamble for longer than I intended.
• I sometimes spend more money on gambling than I can comfortably afford.
• I have tried to win back money I have lost by continuing to gamble ("chasing losses").
• I feel the need to increase my stakes to get the same excitement.
• I have argued with family or friends about my gambling.
• I have lied or hidden evidence of my gambling activity.
• I feel guilty, anxious, or depressed after gambling, but I still return to play.

Reflect: If any of these statements feel familiar, consider using the limits, Time-Out or self-exclusion options described below and contact an independent support service such as GamCare or Gambling Therapy. Early action greatly improves outcomes.

Regional compliance note: In line with UK Gambling Commission expectations, Race Casino encourages players to monitor their gambling behaviour, and our customer support team may proactively contact you if we see signs of risk (see "Operator's Commitment" below).

Limits & Tools

Observe: Setting clear limits before you start playing is one of the most effective ways to keep gambling under control. On racecasinor.com, you can configure financial and time-based tools in your account area.

Deposit Limits (Daily, Weekly, Monthly)

Expand - how to set deposit limits: To set or adjust your deposit limits for Race Casino:

1. Log in to your account at racecasinor.com.
2. Navigate to the "My Account" or "Profile" section.
3. Select "Responsible Gaming" or "Safer Gambling".
4. Choose "Deposit Limits".
5. For each period (daily, weekly, monthly), enter the maximum total amount you are prepared to deposit. For example:
   • Daily limit: £20
   • Weekly limit: £50
   • Monthly limit: £150
6. Confirm your settings and log out and back in if requested.

Reflect - important rules: Reducing your deposit limits normally takes effect immediately, while any request to increase or remove a limit will only take effect after a mandatory cooling-off period (typically at least 24 hours) and a further positive action from you. This is in line with UKGC safer gambling rules. We strongly recommend choosing conservative limits based on money you can afford to lose without affecting essential living costs.

Time Spent Limits & Session Timers

Expand - monitoring time: You can also limit how long you play during a single session:

• In the same "Responsible Gaming" area of your account, select "Session Limit" or "Reality Check".
• Choose a reminder interval (e.g., every 15, 30, or 60 minutes) to display a message summarising your time and net results.
• Optionally set a maximum session length (for example, 60 or 90 minutes). After this time, you will be logged out or prompted to take a break.

Reflect: When a reality-check message appears, pause and consider whether you feel calm, in control, and comfortable with the money and time already spent. If not, log out and take a meaningful break.

Time-Out (Short Breaks)

Expand - taking a break: A Time-Out (also called a short-term break) allows you to block access to Race Casino for a defined period while keeping your account details stored for later.

1. Log in and go to "My Account > Responsible Gaming".
2. Select "Time-Out" or "Take a Break".
3. Choose a duration, for example:
   • 24 hours
   • 48 - 72 hours
   • Up to several weeks (typically up to 6 weeks in line with UK rules)
4. Confirm your selection. You may be asked to log out to activate the Time-Out.

Reflect: During a Time-Out you will not be able to deposit or play. Use this period to review your finances and well-being. If you feel that a longer break is required, move to full self-exclusion (see below) or seek independent help.

Regional compliance note: All limit tools on racecasinor.com are provided in accordance with UK Gambling Commission requirements for licensed remote casino operators.

Self-Exclusion

Observe: Self-exclusion is a formal agreement between you and Race Casino that we will prevent you from using our gambling services for a minimum period. It is designed for customers who feel their gambling has become harmful or who are at high risk.

How to Self-Exclude from Race Casino

Expand - step-by-step process:

1. Log in to your account at racecasinor.com.
2. Go to "My Account > Responsible Gaming" (or "Safer Gambling").
3. Select the "Self-Exclusion" option.
4. Choose the length of exclusion from the available periods, typically:
   • Minimum 6 months
   • 12 months
   • 5 years
   • Lifetime exclusion where available
5. Read the explanation of consequences carefully.
6. Confirm your decision by following the on-screen steps (for example, re-entering your password or ticking a confirmation box that you understand the terms).
7. Log out. Your self-exclusion will be applied as soon as reasonably practicable and in any event within the legally required timeframe.

Consequences of Self-Exclusion

Reflect - what self-exclusion means in practice:

• You will not be able to log in, deposit, or place bets on Race Casino for the selected period.
• We will take reasonable steps to prevent you from opening new accounts with racecasinor.com during the exclusion period.
• You will be removed from marketing communications relating to gambling, as required by UKGC rules.
• Self-exclusion cannot normally be cancelled or shortened. For fixed-term exclusions, your account will not automatically become active at the end of the period without a positive decision and review; in some cases you must contact us if you wish to resume gambling.
• Outstanding real-money balances that are not subject to bonus conditions remain your property. You can contact customer support to request withdrawal of such funds during the exclusion period, subject to identity verification and the Terms and Conditions of Race Casino on racecasinor.com.

Regional compliance note: Our self-exclusion procedures are designed to comply with the UK Gambling Commission's Licence Conditions and Codes of Practice (LCCP). As a UK-facing brand, Race Casino will prioritise player safety over commercial considerations in all exclusion decisions.

Multi-Operator Self-Exclusion (GAMSTOP)

Expand: In addition to excluding yourself from Race Casino, you should consider registering with GAMSTOP, the free national online self-exclusion scheme for the UK.

• Visit www.gamstop.co.uk.
• Register using your personal details (name, address, e-mail, date of birth).
• Choose the exclusion period (currently 6 months, 1 year, or 5 years).
• Once active, GAMSTOP will attempt to block you from using any online gambling websites and apps run by companies licensed in Great Britain, including racecasinor.com.

Reflect: For many people experiencing gambling harm, combining operator self-exclusion with GAMSTOP registration provides a stronger barrier. If you live outside the UK, similar schemes may exist (for example, the RGIAJ register in Spain).

Support Resources

Observe: Professional support is available if you are worried about your gambling or about someone close to you. All services listed here are independent from Race Casino, and many are free to use.

Local Support for the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 (Freephone from UK landlines and most mobiles), 24 hours a day, 7 days a week, in English. Trained advisers offer confidential advice, emotional support, and referral to local services.
• GamCare Online Services: Live chat, moderated forums, and group chatrooms at www.gamcare.org.uk, usually available 24/7.
• NHS Gambling Services (England, Scotland, Wales): See nhs.uk - Gambling addiction or speak to your GP for assessment and referral to specialist clinics.
• Young people: If you are under 18, you must not use Race Casino. Young people affected by someone else's gambling can seek help via GamCare's young persons' services and other youth support charities.

Reflect: Reaching out for help is a sign of strength, not weakness. These organisations will not share your information with Race Casino and operate independently.

International Support Organisations

Expand - key global services: Even though Race Casino serves UK players under UKGC licence 38758, some players may reside abroad or prefer international organisations. The following services provide multilingual or worldwide support:

Reflect: These organisations are independent of Race Casino and L&L Europe Ltd. They offer confidential advice to people experiencing gambling problems and to their families.

Self-Exclusion Schemes by Country

• United Kingdom - GAMSTOP: National online self-exclusion scheme for all licensed remote operators; see gamstop.co.uk.
• Spain - RGIAJ: The "Registro General de Interdicciones de Acceso al Juego" allows residents to prevent access to licensed gambling operators in Spain. Information is available through Spanish regulatory and governmental websites.
• Other countries: Many jurisdictions operated by national regulators offer similar registers. If you reside outside the UK, please check with your local gambling authority or Gambling Therapy.

Blocking Apps and Technical Tools

• Gamban: Subscription-based software that blocks access to most gambling websites and apps across your devices. See gamban.com.
• BetBlocker: Free blocking software and app that can restrict access to gambling content. See betblocker.org.
• Device and network controls: You can also set parental or content filters on your devices and home router to restrict gambling websites, particularly to protect minors.

Reflect: Combining self-exclusion, blocking software, and professional support often provides the strongest protection against relapse.

Family Support Resources & Confidentiality

• GamCare Family & Friends: Information and support for those affected by someone else's gambling, including forums and one-to-one support.
• GamAnon / Gam-Anon: Support groups for family and friends of people with gambling problems, often linked to Gamblers Anonymous meetings (gamanon.org.uk where available).
• Confidentiality: Race Casino will treat all responsible gambling contacts confidentially within the limits of the law and our regulatory duties. Where we are seriously concerned about someone's safety, we may need to escalate or signpost to emergency services or safeguarding agencies.

Help for Family

Observe: Problem gambling rarely affects only the person who gambles. Family members, partners, and friends can experience stress, financial pressure, and emotional harm.

How to Talk to Someone About Their Gambling

Expand - communication tips:

• Choose a calm, private time when neither of you is angry or rushed.
• Focus on how the behaviour affects you and others ("I feel worried when...") rather than blaming or accusing.
• Use specific examples (missed bills, broken promises, changes in mood) and avoid generalisations.
• Encourage them to look at this Responsible Gaming page on racecasinor.com and to complete a self-assessment with an independent organisation such as GamCare or Gambling Therapy.
• Stay patient; denial is common. Several shorter conversations are often more effective than one confrontation.

Support for Families and Friends

Expand - where you can get help:

• GamCare forums and chatrooms: Dedicated areas for affected others at gamcare.org.uk, where you can share experiences and coping strategies.
• Gambling Therapy "Family & Friends" support: Online forums and live support at gamblingtherapy.org.
• GamAnon / family groups: In-person or online meetings providing peer support for those affected by a gambler's behaviour.

Recommended Next Steps

Reflect - practical actions:

• Encourage the person to set limits, take a Time-Out, or request self-exclusion from Race Casino and to register with GAMSTOP if in the UK.
• Seek professional advice from your GP or a qualified psychotherapist who has experience with addiction and family dynamics.
• Contact the National Gambling Helpline (0808 8020 133) or use GamCare live chat to discuss your situation.
• Protect your own finances where possible (for example, separating bank accounts, changing PINs, and seeking independent debt advice where needed).
• In an emergency, or if there are immediate risks of self-harm or harm to others, contact the emergency services.

Operator's Commitment

Observe: Race Casino on racecasinor.com is operated by L&L Europe Ltd, a company based at Northfields App 7, Vjal Indipendenza, Mosta, MST9026, Malta, and licensed and regulated by the UK Gambling Commission under account number 38758. For UK players, the UKGC licence and its safer gambling requirements govern how we must protect you.

Internal Risk Checks and Behaviour Analysis

Expand - how we monitor risk: In line with UK regulatory expectations and industry best practice, we use a combination of automated systems and trained staff to identify patterns that may indicate gambling-related harm, which may include:

• Unusually high or rapidly increasing deposit amounts, especially relative to typical play.
• Frequent sessions, long continuous play, or night-time play over extended periods.
• Repeated failed deposits or payment issues, indicating financial stress.
• Chasing losses, such as escalating stakes immediately after significant losses.
• Use of multiple payment methods or accounts in a way that may suggest loss of control.
• Ignoring or dismissing previous safer gambling messages or tools.

These checks are designed to balance your right to privacy with our duty to minimise the risk of gambling-related harm.

When We May Contact You

Reflect - proactive interaction: If our monitoring flags potential risk behaviour, we may:

• Send safer gambling messages on-screen, by e-mail, or via your account inbox to encourage you to review your behaviour and consider limits or breaks.
• Temporarily restrict your account (for example, limiting deposits) while we contact you.
• Ask you to complete an affordability or risk questionnaire or to provide information that helps us understand your circumstances.
• Offer or apply safer gambling measures such as deposit limits, Time-Outs, or self-exclusion.
• In serious cases, close your account and/or refuse service where continuing to permit gambling would be inconsistent with our legal duties.

Regional compliance note: These actions are taken in line with the UK Gambling Commission's Licence Conditions and Codes of Practice and the Social Responsibility Code. Our overriding commitment is to protect you as a customer and uphold the integrity of remote gambling services in Great Britain.

Updates

Observe: Responsible gambling practices, UK regulations, and industry standards can change over time. Race Casino will update this page as our tools or legal obligations evolve.

Expand - how you will be informed:

• Significant changes to our Responsible Gaming policy may be communicated by e-mail to registered customers, where appropriate.
• Updated information may be highlighted through notices or banners on racecasinor.com (for example, on the homepage, in the casino lobby, or within your account area).
• The most current version of this Responsible Gaming page will always be available on racecasinor.com and should be consulted together with our Terms and Conditions and Privacy Policy.

Reflect: This page is for information only and does not replace the legally binding Terms and Conditions of Race Casino or the UK Gambling Commission's rules. In the event of any inconsistency, UK law and UKGC requirements prevail.

Date of last update: 20 January 2026.

Contact & Feedback

Observe: If you have questions about responsible gaming, need help using our tools, or wish to provide feedback about how Race Casino manages safer gambling, we encourage you to contact us.

Responsible Gaming Department Contact Details

Expand - how to reach us:

• E-mail: For responsible gambling queries, you can contact our dedicated team via responsiblegaming@racecasinor.com. If this address changes, the current contact e-mail will always be displayed on the "Contact" or "Support" page of racecasinor.com.
• Telephone: Our customer support and safer gambling team can be reached via the UK contact number displayed on racecasinor.com. Call charges depend on your phone provider. Where a specific responsible gambling number is shown on our site, please use that number so that your call is prioritised.
• Live chat / web form: You can also contact us through the live chat or web contact forms available on racecasinor.com. Select "Responsible Gaming" or "Safer Gambling" as the subject, where offered.

Reflect: In line with our UKGC obligations, our team will treat your request sensitively and confidentially, and may suggest or apply safer gambling tools where appropriate.

Feedback & Self-Control Request Form

You may use the following form as a template for contacting our responsible gaming team online. The actual form on racecasinor.com may differ, but will request similar information:

Name (optional):


E-mail address:


Request type:
Set or change deposit/time limits Request Time-Out (short break) Request self-exclusion Ask for an account risk review General feedback on responsible gaming

Details of your request or concerns:


I understand that my information will be used to assess my request and may be retained in accordance with the Privacy Policy and UK regulatory requirements.

Submit responsible gaming request

Regional compliance note: Any information you provide in connection with responsible gambling may be used to apply or recommend protections on your account, in accordance with UK data protection law and the requirements of the UK Gambling Commission.