Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services offered under the Race Casino brand via the website https://racecasinor.com (the "Website") to customers located in the United Kingdom. By registering an account, accessing, or using any gambling services on the Website (the "Services"), you agree to be bound by these Terms.

The Services for customers in Great Britain are provided by L&L Europe Ltd, a company established in Malta and licensed and regulated by the UK Gambling Commission under account number 38758 for remote casino and general betting (real events). L&L Europe Ltd also holds a remote gaming licence from the Malta Gaming Authority (licence number MGA/B2C/211/2011), which supports its wider corporate operations; however, customers in the United Kingdom are served exclusively under the UK Gambling Commission licence.

These Terms apply solely to the use of Race Casino on racecasinor.com by players located in the United Kingdom and are to be read together with our Privacy Policy, Cookies Policy, and any specific promotional terms that apply to particular offers.

Effective date: 1 March 2026

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

"Operator" means L&L Europe Ltd, with registered and principal place of business at Northfields App 7, Vjal Indipendenza, Mosta, MST9026, Malta, operating the Race Casino Services for UK customers via racecasinor.com.
"Website" means the website accessible at https://racecasinor.com, including all sub-pages, mobile versions, and any software or applications through which the Services are offered under the Race Casino brand.
"Services" means all remote gambling products and related services provided by the Operator via the Website, including but not limited to online casino games, slots, table games, live dealer games and, where applicable, betting on real events.
"Account" means a personal user account that you register and maintain with the Operator in order to access and use the Services.
"User" or "Player" means any natural person who creates or attempts to create an Account, or who accesses or uses the Services, whether or not they place any bets.
"Bet" or "Wager" means any amount of real money or bonus funds that a Player stakes on the outcome of a game or event offered via the Services.
"Game(s)" means any casino game, slot, table game, live casino game, or other gambling product offered on the Website.
"Bonus" means any promotional value granted by the Operator, including bonus money, free spins, free bets, cashback, or any other promotional incentive, whether conditional or unconditional.
"Bonus Funds" means any part of your Account balance which is subject to wagering requirements or other restrictions before it can be withdrawn.
"Real Money Balance" means the portion of your Account balance consisting of funds you have deposited and any winnings not subject to wagering or other restrictions.
"Promotion" means any offer, campaign, bonus, tournament, prize draw, or similar incentive made available by the Operator from time to time.
"KYC" means "Know Your Customer" checks, including identity, age, address, affordability and source-of-funds verification carried out to comply with legal and regulatory obligations.
"Self-Exclusion" means the process by which you request to be prevented from using the Services for a defined or indefinite period, including through the national self-exclusion scheme such as GAMSTOP.
"Applicable Law" means all laws, regulations, licence conditions, codes of practice and guidance applicable to the provision and use of the Services in the United Kingdom, including those issued by the UK Gambling Commission.
"UKGC" means the UK Gambling Commission, the relevant regulator for remote gambling services provided to customers in Great Britain.

Account Registration

Eligibility and Age Requirements

Minimum age: You must be at least 18 years old to open an Account and use the Services. Access by persons under 18 is strictly prohibited. We may request proof of age at any time and suspend or close your Account if adequate evidence is not provided.
Location: The Race Casino Services are intended solely for customers physically located in the United Kingdom. You must not use the Services from any jurisdiction where online gambling is illegal or where the Operator does not hold the required licence.
Exclusion status: You must not open or use an Account if you are self-excluded with us or via a national self-exclusion scheme (for example, GAMSTOP) that covers the racecasinor.com Website.
Legal capacity: By registering, you confirm that you have the legal capacity to enter into binding contracts under the laws of your country of residence and under UK law.

Account Creation Process

Registration details: To open an Account, you must complete the online registration form and provide accurate and complete personal information, including your full legal name, date of birth, residential address, contact details and any other data requested.
Email and contact verification: We may require you to verify your email address, phone number or other contact details by following instructions sent to you (for example, by clicking a verification link or entering a code).
Account acceptance: We reserve the right, at our sole discretion and subject to Applicable Law, to refuse to open an Account, or to close or restrict an existing Account, without an obligation to justify our decision where doing so is permitted by law and our regulatory obligations.

Verification (KYC and AML)

Identity and age verification: In order to comply with UKGC requirements and anti-money laundering ("AML") laws, we will carry out verification checks. You may be required to provide documents such as a copy of your passport or ID card, proof of address (for example, a utility bill or bank statement) and, where appropriate, additional information.
Affordability and source of funds: We may request documents and information relating to your income, wealth and source of funds (for example, payslips, tax returns, bank statements, proof of asset sales) to assess whether your gambling is affordable and to satisfy AML and safer gambling requirements.
Timing and restrictions: We may restrict deposits, gameplay and withdrawals, or temporarily suspend your Account, until verification is completed to our reasonable satisfaction. If you fail to provide requested information, we may close your Account and, subject to Applicable Law and any regulatory directions, return funds to the source of payment where appropriate.
Ongoing monitoring: Verification is an ongoing process. We may request updated documents or additional information at any time during the life of your Account.

Account Security and Player Obligations

Login credentials: You must keep your username, password and any other security details confidential. You are responsible for all activity conducted through your Account unless we have failed to take reasonable care in keeping your Account secure.
Unauthorised access: If you suspect that your Account has been compromised or accessed by a third party, you must immediately change your password and notify customer support via the contact channels provided on racecasinor.com.
One Account rule: You may hold only one Account for the Race Casino Services. Multiple Accounts, whether in your own name or that of another person, are prohibited and may result in closure of all related Accounts and forfeiture of bonuses.
Accuracy of information: You must ensure that all information in your Account remains accurate and up to date. You must update your details promptly via your Account settings or by contacting customer support.
Responsible gambling: You agree to use the Services in a responsible manner. Tools such as deposit limits, reality checks, cool-off periods and self-exclusion are available on the Website and you are encouraged to use them where appropriate.

Betting & Gameplay Rules

General Gameplay Conditions

Game rules: Each Game has its own rules and payout tables, which are provided within the Game interface. By placing a Bet, you confirm that you have understood and accepted the rules of the relevant Game.
Stake limits: Minimum and maximum stakes for each Game are displayed within the Game or on the relevant information pages. We may adjust stake limits at our discretion in line with regulatory requirements and risk management.
Placing a Bet: A Bet is considered placed once it has been accepted by our servers and confirmed in the Game interface. Where there is a discrepancy between your device display and our records, the latter will prevail, subject to Applicable Law and regulatory oversight.

Bet Acceptance, Cancellation and Errors

Finality of Bets: Once a Bet has been confirmed, it cannot usually be cancelled or amended by you. In limited cases and at our discretion, we may agree to cancel or amend Bets where no game outcome has yet been determined and where permitted by the rules of the Game.
Obvious errors: If a Bet is accepted, or a result is displayed, due to an obvious technical or human error (a "palpable error"), we reserve the right to void the Bet, correct the error and settle the Bet at the correct terms, or cancel the settlement and restore the stake to your Account, in accordance with Applicable Law and fair and transparent procedures.
Malfunctions: If a Game malfunctions, is interrupted, or behaves in a way not intended, all affected Bets may be voided. Stakes may be refunded and any winnings potentially derived from the malfunction may be deemed invalid. The underlying logs stored on our systems (or those of our licensed game providers) will be decisive, subject to oversight by the UKGC and any independent testing laboratories.

Live Casino, Chat Conduct and Prohibited Behaviour

Respectful conduct: You must behave respectfully in all live casino environments and chat functions. Abusive, discriminatory, obscene, threatening, harassing, or otherwise inappropriate language or behaviour is strictly prohibited and may result in muting, removal from a table, suspension, or closure of your Account.
No collusion or cheating: You must not engage in collusion, cheating, use of bots or automated systems, manipulation of software, or any other unfair practice. Attempts to gain unfair advantage (including exploiting bugs, latency, or obvious errors) are prohibited.
Multi-accounting and identity misuse: Opening multiple Accounts, using another person's identity, or allowing others to use your Account is not permitted. We may investigate and take action, including cancelling Bets and closing Accounts, where such behaviour is suspected.

Fairness, Results and Records

Randomness and testing: The outcomes of Games (other than peer-to-peer or live-dealer games) are determined by random number generators (RNGs) that are regularly tested and certified by independent laboratories where required by Applicable Law.
Official records: In the event of any dispute about the outcome of a Game or the content of your Account, the records held on our servers and, where applicable, by our game providers will be deemed conclusive, subject to any contrary decision by a competent regulatory authority, court or alternative dispute resolution body.
Responsible play: Gambling involves risk. You may lose some or all of the money you stake. You should not gamble if it may adversely affect your personal or financial well-being. Information and support are available at organisations such as www.begambleaware.org and the national self-exclusion service at www.gamstop.co.uk.

Bonus Terms

General Bonus Principles

Separate terms: Each Bonus or Promotion may be subject to specific terms and conditions ("Promotional Terms") presented at the time of the offer. These Bonus Terms apply in addition to, and in case of conflict are complemented by, the relevant Promotional Terms and these general Terms.
Eligibility: Bonuses are intended for recreational players only and may be limited to specific players, territories, payment methods, or segments based on objective criteria and regulatory requirements.
Account status: We may withhold or withdraw Bonuses where your Account is closed, self-excluded, restricted, or under investigation in connection with responsible gambling, AML or fraud checks.

Bonus Activation and Wagering Requirements

Activation: A Bonus may be activated automatically upon qualifying deposit or manually through a bonus code, opt-in button, or selection screen. Requirements for activation (such as minimum deposit or specific games) will be stated in the Promotional Terms.
Wagering requirements: Unless expressly stated otherwise, Bonus Funds and any winnings derived from them may be subject to wagering requirements. This means you must stake a specified multiple of the Bonus amount, the deposit amount, or both, before you may withdraw associated winnings.
Time limits: Bonuses and their wagering requirements are subject to time limits (for example, a number of days from the time of grant). If the wagering requirements are not met within the stated period, the Bonus and any associated winnings may be removed from your Account.
Contribution of games: Not all Games contribute equally towards wagering requirements. Some Games may contribute at a reduced percentage, or not at all. The relevant contribution rates are set out in the Promotional Terms and/or a dedicated bonus rules page on the Website.

Prohibited Games, Bets and Bonus Abuse

Restricted games: Certain Games or categories (for example, some table games, progressive jackpots, or low-risk bets) may be excluded from wagering or have reduced contribution. Placing Bets on excluded Games while attempting to meet wagering requirements may result in the Bonus and related winnings being cancelled.
Bet size restrictions: Specific maximum Bet sizes (for example, a maximum amount per spin or bet) may apply while you have an active Bonus. Exceeding the permitted Bet size may be regarded as Bonus abuse and may lead to removal of the Bonus and associated winnings.
Prohibited strategies: Deliberate use of betting patterns or strategies designed to artificially meet wagering requirements with minimal risk (including, by way of example only, hedging bets, low-risk betting on roulette or similar games, or delaying game rounds) is not permitted. We reserve the right to exclude such gameplay from wagering and to cancel Bonuses.
Multiple accounts and collusion: Using multiple Accounts, acting with others, or arranging for others to place Bets to exploit Promotions is prohibited. We may withhold or reclaim Bonuses and winnings and close or merge Accounts where such behaviour is identified.

Combining Promotions and Bonus Management

One Bonus at a time: Unless expressly allowed in the Promotional Terms, only one active Bonus may be in play at any given time. If more than one Bonus is available, you may be required to choose which Bonus to activate.
Order of wagering: The order in which your Real Money Balance and Bonus Funds are used (for example, real money first or bonus first) will be set out in the Promotional Terms or general bonus rules. This order may affect your ability to withdraw funds before completing wagering.
Bonus cancellation: You may be able to cancel an active Bonus via your Account. Cancelling a Bonus may result in the loss of any associated Bonus Funds and winnings that have not yet met wagering requirements, but your Real Money Balance will normally remain unaffected.
Right to withdraw or amend: Subject to Applicable Law and not affecting Bonuses already accepted, we may modify, suspend or withdraw Promotions. Any such changes will be applied in a fair and transparent manner and will not adversely affect rights you have already acquired.

Payments & Withdrawals

Deposit Methods and Rules

Payment methods: We may make available various deposit methods, such as debit cards, bank transfers, and selected e-wallets or other payment services. Any available methods for Race Casino will be listed in the cashier section of your Account on racecasinor.com.
Credit card restrictions: In line with UK regulatory requirements, we do not accept credit cards (including via e-wallets or payment intermediaries that draw funds from credit cards) for gambling transactions where such restrictions apply to customers in the United Kingdom.
Crypto-assets: If, and only if, crypto-assets or other innovative payment methods are offered, their use will be subject to specific conditions and to UKGC requirements. Details will be clearly communicated in the cashier section and may include additional KYC and source-of-funds checks.
Account in your own name: You may only deposit funds from payment instruments (such as bank accounts or cards) held in your own name. Deposits from third parties or business accounts are not permitted and may be returned, subject to AML controls.

Withdrawals, Processing Times and Limits

Withdrawal methods: Withdrawals will, where possible, be processed to the same payment method used for deposit ("return to source"). If this is not possible, we may offer alternative withdrawal methods in accordance with our policies and regulatory obligations.
Verification before payout: We may request identity, address, affordability or source-of-funds documentation before processing withdrawals, in particular where cumulative withdrawals reach certain thresholds or where risk-based checks require it. Withdrawals may be paused until verification is completed.
Processing times: We aim to process withdrawal requests within the timeframes stated in the cashier section. Actual receipt of funds may depend on your payment provider and is outside our direct control. We are not responsible for delays caused by third-party payment providers or banks, provided we have processed the withdrawal on time.
Limits and review: Minimum and maximum withdrawal limits may apply per transaction, per time period, or per payment method. Limits will be disclosed in the cashier section and may be adjusted, for example in response to regulatory requirements or risk assessments.
Fees: We will inform you in advance of any fees that may apply to deposits or withdrawals. Where possible, fees will be displayed in the cashier section before you confirm the transaction.

Refunds, Chargebacks and Reversals

Refund policy: Deposits are generally non-refundable once used for gambling. In exceptional circumstances and at our discretion, we may consider refund requests, taking into account responsible gambling, AML obligations and the status of any Bets placed with those funds.
Chargebacks: If you initiate a chargeback or payment dispute, we may suspend or close your Account and withhold balances until the matter is resolved. We may recover any reasonable costs incurred in responding to chargebacks and may share relevant information with payment providers and regulators.
Void bets and adjustments: If a Bet is voided or a Game outcome is corrected due to error, malfunction or regulatory requirement, we may adjust your Account balance accordingly. This may include reversing winnings or returning stakes in line with the applicable Game rules and these Terms.

Account Balances and Dormant Accounts

Balance accuracy: You should regularly review your Account balance and transaction history. If you become aware of any discrepancy, you must notify us promptly. We will investigate and correct any errors where appropriate.
Dormant accounts: If your Account remains inactive for an extended period, we may classify it as dormant in accordance with our internal policy and Applicable Law. We will contact you using your registered contact details before applying any inactivity measures or fees permitted by law.
Unclaimed funds: Where required by law or regulation, we may remit unclaimed balances to a designated authority or handle them in accordance with relevant rules. We will act fairly and transparently and provide you with information upon request.

Limitation of Liability

Our Obligations and Service Availability

Reasonable care: We will provide the Services with reasonable skill and care and in accordance with Applicable Law, our licence conditions and technical standards set by relevant regulators and testing laboratories.
Service interruptions: We aim to ensure that the Website and Services are available and functioning correctly. However, access may be temporarily suspended or restricted due to maintenance, upgrades, system failures or circumstances beyond our reasonable control.

Exclusions and Limitations

Technical failures: We are not liable for any loss or damage arising from failures of your equipment, internet connection, telecommunications networks, or from interruptions, delays or errors caused by third-party service providers, provided we have acted with reasonable care.
Indirect and consequential loss: To the maximum extent permitted by Applicable Law, we are not liable for any indirect, consequential or special loss, including loss of profits, business, opportunity or reputation, arising from your use of the Services.
Maximum liability: Subject to the paragraph below, our total aggregate liability to you arising out of or in connection with the Services and these Terms (whether in contract, tort, negligence or otherwise) shall not exceed the greater of (i) the amount of your relevant stake in the Bet or Game giving rise to the claim, or (ii) the amount of the balance in your Account at the time of the event giving rise to the claim.
Non-excludable liability: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under Applicable Law.
Your responsibility: You are solely responsible for ensuring that your use of the Services is lawful in your jurisdiction and for complying with any tax or reporting obligations in relation to your winnings or losses.

Intellectual Property Rights

Ownership of Content and Software

Proprietary rights: All intellectual property rights in and to the Website and Services, including but not limited to software, source code, databases, graphics, design, text, logos, trademarks, audio-visual material, and other content, are owned by the Operator or its licensors and are protected by copyright, trademark and other applicable laws.
Limited licence: We grant you a personal, non-exclusive, non-transferable and revocable licence to access and use the Website and Services for the sole purpose of participating in the Games and related activities in accordance with these Terms.

Restrictions on Use

No reproduction or distribution: You must not copy, reproduce, distribute, publish, reverse engineer, decompile, disassemble, modify, or create derivative works from any part of the Website, Services or software, except where expressly permitted by law or by us in writing.
No automated access: You must not use any automated tools, bots, scripts, crawlers or similar technologies to access or interact with the Website or Services, except as strictly necessary for normal web browsing, and you must not attempt to circumvent any security or access control measures.
Trade marks: The trade names, trademarks, logos and brand identifiers used in connection with Race Casino and racecasinor.com are the property of the Operator or its licensors. You may not use them without prior written consent.

Privacy & Data Protection

Privacy Policy: Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms and is available on racecasinor.com. The Privacy Policy explains what data we collect, how we use it, with whom we share it, and your rights under data protection laws.
Legal framework: We process personal data in compliance with Applicable Law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended from time to time.
KYC, AML and responsible gambling: We may use your personal data for purposes required by law and regulation, including KYC checks, AML monitoring, affordability assessments, prevention of fraud, and promotion of safer gambling, including self-exclusion and limit-setting tools.
Contact and rights: Details on how to exercise your data protection rights (such as access, rectification, erasure, restriction, objection and data portability) and how to contact our data protection contact point are set out in the Privacy Policy.

Changes to Terms

Right to amend: We may update or amend these Terms from time to time, for example to reflect changes in Applicable Law, regulatory guidance, technical developments, or changes to the Services.
Notification of changes: Where changes are material, we will take reasonable steps to notify you, which may include sending an email to your registered email address, displaying a notice within your Account, or showing a prominent banner or pop-up on the Website.
Acceptance of updated Terms: Continued use of the Services after the updated Terms become effective constitutes your acceptance of those changes. If you do not agree with the updated Terms, you should stop using the Services and request closure of your Account.
Version control: The effective date at the beginning of these Terms indicates the latest revision. Earlier versions may be made available upon request, where required by law.

Termination & Suspension

Our Right to Suspend or Terminate

Breach and misuse: We may suspend or close your Account, or restrict your access to some or all of the Services, where we reasonably suspect that you have breached these Terms, engaged in fraud, collusion, Bonus abuse, money laundering or other unlawful activity, or when required to do so by law or regulatory authorities.
Safer gambling and AML concerns: We may suspend or limit your Account where we identify risks relating to problem gambling, affordability or AML. In such cases, we may request additional information and apply limits or closures where necessary to comply with our obligations and protect you and others.
Inactivity or operational reasons: We may close dormant Accounts or terminate the provision of the Services for operational or business reasons, subject to any regulatory requirements and your rights under Applicable Law.

Your Right to Close Your Account

Account closure: You may request closure of your Account at any time via the tools available in your Account or by contacting customer support.
Self-exclusion: If you wish to prevent yourself from gambling, you should use our self-exclusion options and, for customers in Great Britain, consider registering with the national self-exclusion scheme (such as GAMSTOP). Self-exclusion is intended to be a serious and long-term step and cannot usually be reversed before the end of the chosen period.

Consequences of Termination or Suspension

Outstanding balances: Upon closure of your Account (whether by you or by us), we will, subject to any legal, regulatory or contractual restrictions, return any remaining Real Money Balance to you using an appropriate payment method, after deducting any amounts owed to us (for example, unpaid fees or chargeback costs).
Bonuses and promotions: Any unused Bonuses, Bonus Funds and associated winnings that have not met wagering or other conditions may be forfeited on Account closure, unless Applicable Law requires otherwise or we agree otherwise in specific circumstances.
Ongoing investigations: Where an Account is suspended or closed due to suspected breach, fraud, AML or other serious concerns, we may retain funds and information while investigations are ongoing and until their conclusion, in accordance with our legal and regulatory obligations.

Governing Law & Jurisdiction

Applicable Law

Governing law: These Terms, your use of the Services, and any disputes arising in connection therewith are governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection provisions that apply in your country of residence within the United Kingdom.

Dispute Resolution

Internal complaints procedure: If you have a complaint, you should first contact our customer support using the details provided on racecasinor.com. We will acknowledge your complaint, investigate it fairly and respond within a reasonable period in line with our internal complaints policy.
Escalation and ADR: If you are not satisfied with our final response, or if we fail to resolve your complaint within the timeframe set out in our complaints policy, you may escalate the matter to an independent alternative dispute resolution ("ADR") entity approved by the UKGC. Details of the relevant ADR body for Race Casino will be provided to you in our final response or as otherwise set out on the Website.
Court proceedings: You retain the right to bring proceedings before the competent courts of England and Wales in relation to any dispute arising from or relating to these Terms or the Services. Nothing in these Terms limits your statutory rights as a consumer under Applicable Law.

Contact Information

Website: The primary channel for information and support is the official Website for Race Casino at https://racecasinor.com, where you can access FAQs, account tools and contact options.
Customer support: You may contact customer support through the help or contact section of the Website, which may include live chat, contact forms, and/or other communication channels made available from time to time. Any current email address or telephone number for customer support will be published in that section.
Legal and regulatory correspondence: Formal legal correspondence and notices to the Operator in relation to Race Casino should be addressed to:
L&L Europe Ltd
Northfields App 7
Vjal Indipendenza
Mosta, MST9026
Malta
Regulator information: Information about the Operator's UKGC licence (account number 38758) can be found via the UK Gambling Commission's public register. Regulatory contact details are available on the UKGC's official website.
Updates to contact details: Because specific phone numbers, email addresses and contact forms may change over time, the up-to-date contact details for customer support and legal notices will always be those published on https://racecasinor.com in the support and legal information sections.